TERMS AND CONDITIONS
By booking this appointment you agree to the Terms & Conditions of Service outlined below.
Please note that Real Estate Sales Representatives and Brokers are responsible for informing their clients of photographer's arrival and departure. If you have any additional services requested onsite, we may not be able to provide the service due to other appointments scheduled in the photographers' calendar. We will do our best to accommodate your additional requests, but these additional requests may result in additional site visits and site fees.
Please note that if you have special requirements or requests for onsite services, we will require this information 24 hours in advance of the appointment. Failure to provide this information can result in delayed turnaround timelines, site visit fees and rush fees.
Arrival time due to weather conditions may vary with seasonal changes. Please note that we will take caution in extreme weather conditions and notify you of any changes in arrival times. If you would like to reschedule your appointment to another day, please do so in 24 hours advance notice, if not you are subject to a cancellation fee.
Since photographers and editors work with the Real Estate Sales Representatives and Brokers, who have legal responsibilities since they are members of any Realtors' Association, the former will not be held liable for any misrepresentation disputes.
If photographers or editors perform their duties with due diligence, they will not be held accountable for any misrepresentations that may arise from the edited images. It is recommended that the Real Estate Sales Representative or Broker document that they are modifying the photograph at the client's request; not only based on their discretion.
We require the property to be fully prepared prior to our estimated arrival. Please have all lights on, blinds/curtains open, toilet seats down, garbage cans hidden (interior and exterior), and personal belongings put away. Please be advised that photographer is not able to move personal items belonging to homeowners and that all furniture and/or other staging items should be in their desired locations upon the photographer's arrival.
Sometimes it's necessary to schedule service interruptions so that we can perform system maintenance and ensure continued, reliable services to our customers (this will be done outside of business hours). Other times, unforeseen events like weather, system damage, or accidents cause emergency utility disruptions that we can't plan for. Client agrees to these possible service interruptions. If your outage is not listed on our website, or if you have new information to share, report it to us by calling at 647-929-1854.
DELIVERABLE TURNAROUND TIMELINES:
Please note that weekends and holidays can affect turnaround times. Below is a summary of when you can expect to receive your content from us.
Photos = 24 hours from the end of the shoot
Video/Slideshow/Reels = 48 hours from the end of the shoot
iGUIDE Scan and iGUIDE Floor Plans = 24 hours from the end of the shoot
Virtual Staging = 1-2 business days from the time photos are selected by you.
Dedicated Listing Website = 24 hours from the end of the shoot
Delivery on Friday Photoshoots:
Please note that Friday's have affected turnaround times. Below is a summary of when you can expect to receive your content from us.
Photos = 24 hours from the end of the shoot
Video/Slideshow/Reels = Monday delivery
iGUIDE Scan and iGUIDE Floor Plans = 24 hours from the end of the shoot
Virtual Staging = 1-2 business days from the time photos are selected by you.
Saturdays and Sundays Delivery:
Photos = Monday delivery
Video/Slideshow/Reels = Tuesday delivery
IGUIDE Scan and IGUIDE Floor Plans = Monday delivery
Virtual Staging = 1-2 business days from the time photos are selected by you.
Editing Requests for all content received on Saturdays will be returned to the client on the following Monday or Tuesday, depending on the complexity of work needing to be completed.
PAYMENT TERMS:
We will send you an invoice on the day of the service. Payment can be made via e-transfer or via Visa, Mastercard, AMEX for a 3% transaction fee. Please note that we will require payment in full before content can be released unless otherwise arranged and agreed upon.
DEDICATED LISTING WEBSITE / MARKETING KIT
You are responsible to provide all details related to your dedicated listing site and marketing kit. If you require additional assistance, send email to
[email protected] or call at 647-929-1854.
Marketing Kit must be selected as a Marketing Add On to host content for a full year. Media Delivery Only hosts content for 90 days.
ADDITIONAL FEES
Rush Fees: Please note that we do have a rush option for our services. These rush fees will be billed per rush request. A rush fee of $100 plus tax per product. We must be informed of this rush request 24 hours in advance or we will not be able to process your request.
Sunny Day Request: Please note that it is the responsibility of the agent to watch for weather conditions and plan accordingly. If you require a sunny day, you will be responsible for rebooking. If the request is not made within 24 hours advance notice of the job, you will be billed for a $100 plus tax cancellation fee.
Cancellation Fee: We request 24 hours advance notice of cancellation or a cancellation fee of $100 will apply. If the home is not prepared at the time of the arrival and you need to reschedule, please note that there will be a $100 plus tax cancellation fee. Agent is responsible for rescheduling/canceling in advance.
Same Day Booking: We may not be able to accommodate your requested time, but we will do our best to accommodate last minute requests.
Additional Site Fees: Will apply if you have to break the appointment into two visits or more. Each additional visit will have a site fee of $100 each + travel fee plus tax.
Wait Time: If the property is not ready upon our arrival, an additional wait time cost of $100 per hour plus tax after a 15-minute grace period applies and will be charged in 15 minute increments.
Agent Intro/Outro's: Please note that the end product will include 15 seconds of edited footage. If you require a walkthrough agent introduction, please contact the support team.
Video Revisions: Only one video or slideshow revision is included in the initial package pricing. Additional revision requests will be billed at a minimum of $100 plus tax but could be more depending on the scope of work required. We will give you an exact quote upon receiving your request in writing.
Video Agent Introductions: Please note that our service providers will allot 15 minutes onsite for you to do your agent introduction and a brief overview of the details of the listing. If you require additional time on site or longer edits, they will be billed in 15-minute increments at $25 plus tax.
B-Roll Add on Product: Please request any B-Roll required 24 hours prior to your listing appointment, if we have photography captured of the area requested, we will let you know. If we do not have requested B-Roll on file, please note that you can add on neighborhood footage at $65 plus tax per location. These locations must be provided 24 hours in advance so we can schedule this in with the service provider.
Floor Plans: Floor plans and measurements provided are approximate and may not be 100% accurate. Floor plans are for advertising usage only and are not suitable for architecture or construction. We provide cost-effective services for property owners, managers, facility managers, real estate professionals, architects, space planners and interior designers, or any company which would like to verify their lease space size. Clients are responsible for verification and home values should not be set solely based on the floor plans provided. Floorplans include one revision. Additional revision sets will be billed at a rate of $100 each plus tax.
